I am only able to give two stars because of one employee, Ms. Hall, who consistently cares for the children with genuine patience, structure, and nurturing intentions. Every interaction I’ve had with her has been professional and reassuring. Unfortunately, my experience beyond that has raised serious concerns. I have personally witnessed the administrator, Machele Roberts, speak to both children and staff in a manner that I found to be unprofessional and inappropriate for a childcare environment. Additionally, a policy was communicated stating that children are not allowed to wear beads in their hair; however, this rule is not outlined anywhere in the parent handbook. What is most concerning is that I became aware of an incident where beads were reportedly cut out of a child’s hair while the child was under her care. This is unacceptable and raises concerns regarding both professionalism and respect for children and families. I believe parents deserve transparency, consistency in policies, and a safe, respectful environment for their children. Based on my experience, there are serious areas that need improvement.