I have had two children enrolled at this Primrose location. My eldest was enrolled here in 2023 and in 2025 I enrolled my youngest. If you would have asked me my opinion of Primrose in 2023, I would have given an extremely positive review. In 2025, I would not say the same.  I pre-registered my youngest daughter for the 2025/ /2026 school year in February 2025. I paid the deposit in April 2025. However, despite my address being exactly the same in Procare as it was when my eldest daughter was previously enrolled, I never received registration paperwork from the school. I emailed Danielle Nash, the new director several times, but she assured me I would receive it in the mail. I never did. When I went to the meet and greet about a week before school started, my daughter was not placed in a classroom. She did not have a seat, a backpack, or supplies ready. Not only this, but her name was spelled incorrectly, despite me spelling her name correctly on the pre- registration paperwork. It was at this point that I was already having a bad feeling about enrolling my daughter at Primrose. On the first day of school all of my daughter's things were tagged with the wrong name and she was called the wrong name all day, despite her telling the teachers her correct name. The school is completely disorganized. When I reached out and emailed Miss Nash about my concerns, she did not reply. Not only did she not reply, but for the rest of the month my daughter was enrolled, she seemed to be giving me the cold shoulder. Everyone else at the front desk, Miss Odom, in particular, were extremely friendly and welcoming. The final straw for me was when my daughter fell at school. I understand accidents happen. However, I did not receive an incident report. I only received a brief message on Procare. The message did not stress how serious the injury was or how my daughter was feeling. Nobody cleaned or bandaged my daughter's wound. The level of thoughtfulness and care that used to be present at Primrose are no longer. I am not sure if it is the staff changes or management issue, but the school is extremely disorganized. I can no longer in good faith recommend the school.

My husband and I can't say enough good things about Smyrna West Primrose...From the first day we toured, the staff has greeted both us and our children by name. They helped us adjust to that first summer at a new day care, communicated thru the first year of pre-school all the new milestones our daughter reached, cried with us that first (and last!) day of Pre-K....we were never in the dark about what she was learning. Our daughter ran to greet her teachers, and even stopped by other rooms to hug her previous teachers. She has just loved it here, and we, as parents, are pleased to know that Primrose has helped to foster a love of learning - reading, computers, drama, science - that will carry our youngest daughter thru the years. WE know she is being educated; SHE just thinks of it as ""fun learning"". Not only thru the school year, but in the summer, Primrose has met and exceeded our needs. Our oldest daughter thrived with The Explorer Camp... field trips, craft time, science, special visitors... she loved it here too. And we loved that the girls were together. My girls have enhanced their life skills here..like how to work out differences, how to respect personal space, and how to be respectful to others. The growth that we have seen in them is amazing, and encouraging. We are extremely thankful and blessed to have counted Primrose as part of our family for these past 2 years....To you prospective Primrose Parents, in our 2 years with Smyrna West, we I can count on 1 hand the number of kids that have cried to come here: THAT says it all.

My two boys attend Primrose, Smyrna West. We came to Primrose in November of 2011 after leaving a school that struggled to manage my son's behavior. My son is spirited to say the least- we chose Primrose because from the very beginning I heard yes, "yes we can help, yes we can focus attention, yes we are not worried". The school has been very honest about any concerns about behavior and have partnered with me to ensure that we approach issues as a unified front. To the point that he has slowly become more mature, more engaged, and much happier. He has a great group of teachers that work with him to make "good choices" and he has learned so much. We were struggled to make the move and we wish we had done it sooner. Mack is thriving in this environment and under the leadership and caring of his teachers.

My husband and I were thrilled when we saw the sign for a Primrose opening in our area. We were happy with our daughters' current daycare, but had always heard great things about Primrose and knew right away that we wanted to be a part of the school. Since enrolling, there is always a peace of mind knowing that our children are being cared for by such a loving and knowledgeable staff. It's so wonderful hearing the excitement in their voices when they tell us what they did each day. We love Primrose and will miss it so much next year when our daughters start Kindergarten.

My daughter had stayed at Primrose of Smyrna West for three years. This is a great school!! We definitely love this school because teachers are very diligent and always willing to help kids grow. Mrs. Hebert, principal, is a wonderful person and her staffs work very hard as well. The school is well structured/organized. My daughter now is in Elementary school and she is very advanced in all aspects. Her current teachers are very pleased with her performance. I think there are several kids coming from Primrose in her class and they are all very advanced. We appreciate Primrose of Smyrna West. It's the best school.

We have been at two Primrose schools in the past year. Brynley will be 3 years old in January. Due to being in the military we have moved a lot. Brynley has been in 4 separate daycares, 2 of them being Primrose at Bentwater and Primrose at Smyrna. Primrose at Bentwater was her second school and since being a part of the Primrose curriculum, my wife and I have noticed a tremendous growth in her development. We had to move, yet again, and pull her out of Bentwater. We were unable to move her straight into another Primrose and immediately began noticing a decline in her development. We called Primrose and told them our story. They were more than willing to work with us and showed great appreciation for all the hardships that military families endure. Three months later they called us, at the beginning of the school year, and offered us a slot! Not only has the staff made Primrose a home for Brynley, but they have approached my wife and I about sending notes of appreciation from the kids to my Unit that is deploying in January 2014. There are other daycares, but none that fits our family like Primrose.