As a Registered Nurse and a mother, I uphold safety and professional communication at the top of my priorities. It is very unfortunate that I have to write this review about Treetop. We really wanted to love Treetop, but a series of safety concerns, and unprofessional communication with the owner has made this an awful business to work with and to take care of my child. We only sent our son to Treetop village for only a month. In a span of a week my child was hit by a broom, two days later he was BITTEN and it tore blood (we left work to pick him up) and then a day later, he was left unsupervised on the monkey bars, fell, hit his chin on the ground and severely bit a HOLE into his tongue... resulting in a trip to the ER and again, us having to leave work. What we were told was that my son was being helped by a teacher climbing on the monkey bars...when children next to her were in the midst of a “bitting situation” thus leaving my child UNSUPERVISED on the monkey bars to where he fell and bit a hole in his tongue. Upon picking my child up, we withdrew from Hilltop giving the series of events and poor judgement. When someone is in a situation that could cause harm... you NEVER leave that situation to deal with another. The owner, Katie, has been unprofessional and condescending in emails and continues to not respond to my in depth emails after her one response. She is refusing to give me a full refund, which is more than warranted. We paid $1,170 on June 3. My son only attended school for five days in June, given the series of events. We withdrew our child due to negligence concerns and safety issues...the least the business could do is give us a refund. Especially after everything that has happened. I would never recommend this day care to anyone. Not only do we have major safety concerns, but the unprofessionalism, lack of understanding and compassion from the owner is something no one should deal with in difficult situations. They also do not give detailed reports of your child’s day, they use an app where they update what they do and eat through out the day. All of this is generic and not individualized. On the app, you can select to receive emails when your child’s day has been updated, and they would update how much he ate for snacks three hours in advance before that snack even happened. We have sent our son to school before and we have never had any issues. If you want to feel supported and safe from your choice for day care/school for your child, you should 100% look elsewhere.